Account Manager (Senior) (Canadian team - Bilingual- English & Chinese)

at  Tai Foong International Ltd

Sales Support:

Responsibilities

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Order Entry of customers for our division.
• Arrange orders’ delivery with coordination with the warehouse.
• Coordinate with Procurement of local purchases for our division
• Manage inventory for our division
• Coordinate with Repack Department of product’s repack for our division 6. Help the division to make sales calls for new and existing customers
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to your supervisors.

Requirements:

• 2 years Sales (Foods company) experience
• Proven work experience as a Sales support specialist or Sales support associate.
• Hands on experience with ERP and CRM systems (preferred).
• Proficiency with MS Office Suite, particularly MS Excel.
• In-depth understanding of sales principles and customer service practices.
• Excellent communication skills.
• Analytical and multitasking skills.
• Teamwork and motivational skills.
• BS degree in Marketing or associates degree in relevant field a plus.

Job Types: Full-time, Permanent

Flexible language requirement:

• French not required

Education:

• Bachelor’s Degree (preferred)

Experience:

• sales (Foods company): 2 years (preferred)

Language:

• , read & written Chinese (preferred)

Licence/Certification:

• Class G Licence (preferred)

Work Location: In person
Application deadline: 2025-02-2

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Order Entry of customers for our division.
• Arrange orders’ delivery with coordination with the warehouse.
• Coordinate with Procurement of local purchases for our division
• Manage inventory for our division
• Coordinate with Repack Department of product’s repack for our division 6. Help the division to make sales calls for new and existing customers
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to your supervisors