Account Manager

at  Sharpsmart

We have an opportunity for an experienced Account Manager to join our Commercial Department managing Yorkshire accounts local to our Normanton plant. This role will take full responsibility for managing existing accounts including the up-selling and growth of profits within those accounts alongside conducting mobilisations and holding regular customer meetings (QBRs).
In this role you will be fully accountable to your customers and it is imperative you are quickly able to develop a thorough understanding of Sharpsmart business, our service models and our products that you will be managing and/or selling.

• Develop and maintain relationships with key stakeholders for each customer/prospect
• Adherence to company sales and/or contract management processes
• Maintain accurate customer and opportunity records within CRM system (Salesforce)
• Completion and submittal of customer quotations
• Own and maintain FY sales strategy for specified territory and customer base
• Achievement of specified sales targets as set by business
• Provide regular market updates to business and deliver presentations to customers/prospects
• Identify right fit customers and attain key sales information to develop opportunities
• Timely progression of opportunities within individual pipeline
• Attendance at exhibitions/events as required
• Qualification of leads and progression to opportunities
• Protect and increase profit within existing accounts
• Conduct customer audits as required by contract
• Provide assistance in cases and escalation events where required
• Effective liaison and co-ordination of Field Service resources
• Hosting and attendance at customer Duty of Care meetings