Account Manager (SMB)

at  SEON Technologies

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON.
We are looking for an Account Manager (SMB) to cultivate and strengthen client relationships while driving business growth and achieving sales targets.
As an Account Manager, you will be the key liaison between our clients and our company, responsible for building and nurturing strong relationships. Your role will involve understanding client needs, providing support, and ensuring exceptional customer satisfaction.
You will proactively identify growth opportunities and collaborate with clients to develop customized solutions that drive mutual success. Additionally, you will work closely with cross-functional teams to ensure seamless coordination and delivery of our offerings.
If you thrive in a client-focused environment, possess excellent communication skills, and are motivated by driving customer satisfaction and revenue growth, we invite you to join our team

• Manage a portfolio of SMB client accounts, establishing clear client retention goals and milestones for clients and employees to work towards.
• Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
• Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
• Educate clients on product features, conduct training courses, and provide educational materials.
• Review customer complaints and concerns, seeking to improve the customer experience.
• Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
• Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
• Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
• Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.
• Convey the value of SEON’s services to a non-technical, non-fraud audience and translate complex value propositions into business benefits.