Account Manager

at  Sodexo

Job Introduction
Sodexo are looking to appoint an innovative Account Manager to provide operational Management of Sodexo Soft Services within Central Campus ensuring that the UCL Clients receive services of the highest quality.
You will lead and motivate a team of supervisors and frontline staff to deliver soft services across multiple sites.
Reporting into the Head of Operations.

Main Responsibilities

• Supporting the Head of Operations and Head of Soft Services in the development of the business strategy in line with the current and emerging client needs
• Driving innovation and continuous improvement of people, systems, processes and services
• To regularly meet with clients to review and develop service provision.
• Responsible for financial performance of sites within your area of responsibility
• To establish rapport with clients and reinforce a positive company image.
• To manage the service delivery ensuring efficiency and reviewing regularly; to be innovative and proactive to ensure continuous improvement.
• To disseminate information of any new service procedures and initiatives to employees and Supervisors to ensure best practice occurs contract wide.
• To ensure monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced in a timely manner.
• To ensure all site information is maintained and updated in accordance with Sodexo procedures and Service Level Agreements and is legally compliant with all relevant Health and Safety regulations
• To actively drive a Health and Safety culture
• To produce quotations and preparation of financial information for Internal and External Stakeholders
• To ensure Supervisors produce all administrative information and tasks in a timely and efficient manner.
• To performance manage your employees including staff performance reviews, sickness absence, conduct in accordance with Sodexo policies and procedures, working in partnership with central HR teams
• To recruit and manage operatives on the sites under your jurisdiction in accordance with company policies.
• To actively manage company time and attendance system (currently Kronos)
• To effectively process wages for operatives within budget constraints.
• To manage stock & equipment levels on accordance with required service delivery and within budget constraints.
• To manage delivery of training on site to your team as required.
• To ensure adequate staff cover on site in the event of holiday, absence or sickness.
• Flexibility around working hours with occasional requirement to work weekends if required
• To be part of an on-call rota out of hours (normally 1 in 5 weeks)

The Ideal Candidate

• Ability to be on site from 5am (when majority of teams start work) - Essential to the role
• Ability to speak Portuguese and/or Spanish and excellent verbal and written English - Essential to the role
• Track record of success in a similar role in a multi-site contract overseeing the delivery of out-sourced soft services
• Ability to lead, motivate and inspire team members on a multi-site basis
• Proven experience of developing relationships for multi-site contracts
• Experienced in leading company initiatives and change management processes
• Strong communication and negotiation skill with excellent client relationship management
• Ability to prioritise, work to tight deadlines, both prescribed and self-imposed
• Ability to establish and maintain good working relationships at all levels
• Competent and able to use a range of IT and technologically applications and systems, i.e. MS Office, Electronic Staff Management systems

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.
Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.
Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
Package Description

£42,099 + excellent benefits package plus access to our extensive benefits package, which includes:

• Enhanced contributory pension scheme of up to 16%
• 27 days holiday + Bank holidays + an additional 6 closure days.
• Life assurance
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Main Responsibilities

• Supporting the Head of Operations and Head of Soft Services in the development of the business strategy in line with the current and emerging client needs
• Driving innovation and continuous improvement of people, systems, processes and services
• To regularly meet with clients to review and develop service provision.
• Responsible for financial performance of sites within your area of responsibility
• To establish rapport with clients and reinforce a positive company image.
• To manage the service delivery ensuring efficiency and reviewing regularly; to be innovative and proactive to ensure continuous improvement.
• To disseminate information of any new service procedures and initiatives to employees and Supervisors to ensure best practice occurs contract wide.
• To ensure monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced in a timely manner.
• To ensure all site information is maintained and updated in accordance with Sodexo procedures and Service Level Agreements and is legally compliant with all relevant Health and Safety regulations
• To actively drive a Health and Safety culture
• To produce quotations and preparation of financial information for Internal and External Stakeholders
• To ensure Supervisors produce all administrative information and tasks in a timely and efficient manner.
• To performance manage your employees including staff performance reviews, sickness absence, conduct in accordance with Sodexo policies and procedures, working in partnership with central HR teams
• To recruit and manage operatives on the sites under your jurisdiction in accordance with company policies.
• To actively manage company time and attendance system (currently Kronos)
• To effectively process wages for operatives within budget constraints.
• To manage stock & equipment levels on accordance with required service delivery and within budget constraints.
• To manage delivery of training on site to your team as required.
• To ensure adequate staff cover on site in the event of holiday, absence or sickness.
• Flexibility around working hours with occasional requirement to work weekends if required
• To be part of an on-call rota out of hours (normally 1 in 5 weeks