Account Manager

at  Staples

SPECIFICALLY, YOU WILL:

• Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
• Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
• Identifies and builds relationships with customers, in order to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
• Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
• Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
• Coordinates account servicing and fulfillment with support from Customer Service.
• Introduce, promotes and educates customers on Staples Professional’s growth categories.
• Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

The Account Manager I (AM) is responsible for developing relationships, retaining, and penetrating sales in existing locations of assigned (primarily mid-market) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Managers also develops business by driving increased compliance across their entire portfolio.