Account Manager

at  Start Tech

WHO IS START TECH

Start Tech is a trusted provider of managed IT, telecom, connectivity, and cyber security services for small and medium-sized businesses across the UK. Established in 2000, we have built a strong reputation for delivering exceptional service and innovative solutions tailored to meet our clients’ needs. With over 30% year-on-year growth for several years, we are on an exciting trajectory and have ambitious plans to sustain this momentum. We work with a diverse range of clients across multiple sectors, helping them achieve their goals through technology. Our success is driven by our commitment to customer satisfaction and a team that is passionate about what they do.
At Start Tech, we are committed to fostering an inclusive and collaborative workplace where innovation, integrity, and excellence thrive. We believe our success is built on the dedication and expertise of our team, and we are excited to welcome new talent to join us on this journey.

THE ROLE

As an Account Manager, you will be the primary point of contact for a portfolio of valued clients, ensuring their IT needs are met and driving both satisfaction and retention. You will play a pivotal role in managing client relationships, uncovering opportunities for growth, and working collaboratively with technical teams to deliver outstanding solutions.

KEY RESPONSIBILITIES

• Develop and nurture strong client relationships, acting as the trusted advisor and primary point of contact.
• Understand each client’s unique requirements and propose tailored IT solutions that align with their business objectives.
• Conduct regular account reviews to ensure client satisfaction and identify opportunities for upselling or cross-selling.
• Collaborate with internal technical teams to ensure seamless service delivery and issue resolution.
• Prepare and deliver professional proposals, reports, and presentations to clients.
• Maintain accurate records of client interactions and update CRM systems promptly.
• Consistently meet or exceed sales and retention targets.
• Stay informed about industry trends, emerging technologies, and Start Tech’s service offerings to provide expert advice.