Account Manager, STR- Munich OR London

at  CoStar Group

Account Manager, STR- Munich OR London
Job Description
ACCOUNT MANAGER, STR- Munich OR London

QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• Experience in a customer service or sales role
• A background in Hospitality or a related field is preferred
• In addition to fluent written and spoken German, proficiency in English is essential. French is an asset
• Excellent organizational skills
• Ability to work well in a team and independently
• Proficiency with Microsoft Office suite

ROLE DESCRIPTION

As a successful Account Manager based in Munich or London, your role is to nurture and grow your existing client base and source new business in your designated region.

• Nurture client relationships and build strong rapport with stakeholders and decision makers alike
• Qualify new leads and bring leads through the pre-defined sales cycle to close on new business
• Be an expert in your assigned territory and account base, providing valuable insights at all touch points
• Demonstrate knowledge and expertise in STR products and methodology and share this knowledge with customers, identifying their needs and presenting solutions
• Own the full sales cycle including but not limited to prospecting, lead qualification and nurturing, closing the sale, onboarding, training, and subscription renewal
• Remain client-focused and empathetic through all interactions with a focus on data and revenue retention and growth
• Demonstrate your skills as a team player at all times, collaborating with your internal peers and stakeholders, allowing for creativity to source the best solutions for your customers and territory
• Creativity, agility, resilience, and determination are just some of the characteristics you will require to be successful at STR

RESPONSIBILITIES

Territory Assignment

• Responsibility to retain and grow sample participation in your assigned territory through client acquisition and retention, fulfilment of client data provision and improved data delivery through automation
• Responsibility to retain and grow revenues in your assigned territory by nurturing client relationships, identifying new stakeholders and interested parties to promote new opportunities for product sales (ad-hoc or subscription)
• Identify opportunities for further data and revenue growth through new client acquisition, expanding STR’s client base to interested parties such as owners and management companies, local associations, and vendors
• Drive brand awareness through collaborative marketing activity, industry events, newsletters and webinars

Full Sales Cycle

• Follow a pre-defined sales process for the purpose of sales efficiency and to maximize results
• Prospect new customers for new or complementary data points and new revenue
• Generate new leads through proactive research of Census leads, networking, and attendance of industry event
• Refine existing and generate new business through existing client base – with a particular focus on leads generated by market-specific webinars and activity
• Expose your prospects needs and present solutions
• Close opportunities efficiently and ensure seamless onboarding
• Offer training to all stakeholders before, during and after the sale is complete
• Through continued client engagement, maintain and grow STR’s client base

Operations

• Collaborate on market-level initiatives for new product launches
• Collaborate on market-level initiatives for operational transitions
• Collaborate on company-wide initiatives in line with business needs e.g. Data and debt collection
• Collaborate across all internal operational and client-facing departments to ensure client journey success
• Maintain Census and CRM to a high standard, tracking all field knowledge, sales activity and client engagement

Reporting Responsibility

• Agree sales strategies and initiatives for assigned territory with the Regional Manager – Central Europe (based in London)
• Deliver on agreed business development activity
• Monitor client engagement, sales cycle progression and report with regularity to Regional Manager
• Achieve pre-defined targets