Account Manager, Strategic Accounts

at  London Stock Exchange Group

Account Manager, Strategic Accounts
Account Managers help clients achieve their strategic objectives by providing strong relationship management, service & support. We work on understanding client’s business. We optimise client’s workflows and priorities. The Account Manager is responsible for maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.
This role is specifically focused on Group/Key strategic account management.
The candidate will be accountable for the commercial close of all deals and retention of existing business. You will also build/support larger solution opportunities and work alongside our growth and retention specialists.

• Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
• Have an understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and keep abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!
• Excellent time management skills, collaboration but also independent drive and execution
• Open to change and easily adaptable to changes and opportunities