Account Manager, Strategic Accounts

at  LSEG London Stock Exchange Group

Account Managers help clients achieve their strategic objectives by providing strong relationship management, service & support. We work on understanding client’s business. We optimise client’s workflows and priorities. The Account Manager is responsible for maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.
This role is specifically focused on Group/Key strategic account management.
The candidate will be accountable for the commercial close of all deals and retention of existing business. You will also build/support larger solution opportunities and work alongside our growth and retention specialists.

What will you be doing?

• Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
• Have an understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and keep abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!
• Excellent time management skills, collaboration but also independent drive and execution
• Open to change and easily adaptable to changes and opportunities

What are we looking for?

• Experience in Sales / Business Development / Account Management
• Previous market or competitor experience is a plus
• Strong understanding of customers, their business model and workflows
• Selling skills (identity, develop and articulate a proposition/consultative selling)
• Ability to develop and implement a sales execution plan (account plan, territory plan)
• Problem solving—ability to understand, articulate, structure and address client requirement

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
• Have an understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and keep abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!
• Excellent time management skills, collaboration but also independent drive and execution
• Open to change and easily adaptable to changes and opportunitie