Account Manager

at  Street Diligence

ABOUT STREET DILIGENCE

Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and “off-market” and flags risks embedded in contract terms. Our platform also provides unique visuals, benchmarking and comparison to place negotiations and contracts in context. Founded in 2012, Street Diligence is headquartered in New York.

RESPONSIBILITIES:

• Create and execute strategic growth plans for a growing book of business through renewals and upsells
• Actively monitor and drive usage across clients to maximize client satisfaction, retention, and growth.
• Regularly meet with key stakeholders to improve overall client engagement while identifying and converting upsell and expansion opportunities.
• Influence future lifetime value through higher product adoption, user satisfaction and overall client health
• Collect client feedback to develop actionable insights for enhancing the value of our products.
• Work with clients to negotiate contract renewals and upsells.
• Actively maintain accurate and up-to-date activities and client information in the CRM

THIS ROLE IS FOR YOU IF YOU ARE/HAVE:

• BA/BS degree (or relevant work experience)
• At least 5 years of experience in sales or account management with a history of driving revenue and retaining existing business, preferably in the fintech industry
• Strong attention to detail with excellent organization, project management, and time management skills
• Strategic thinker with a strong business acumen and history of navigating internal customer structures
• A goal oriented, persuasive, self-motivated and independent worker
• Shown creative problem-solving approach
  We know that not everyone will meet all of the qualifications listed above. If your experience doesn’t perfectly align, but you believe you’d be a strong fit for the team, we encourage you to apply. We’re eager to learn more about what you can offer!
  Street Diligence is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state or local law. Street Diligence participates in the E-Verify employment system of the U.S. Government