Account Manager - Systems
at Trane Technologies
London, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Nov, 2024 | Not Specified | 29 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
JOB SUMMARY:
Trane in London, ON is looking for an Account Manager - Systems to join the team. In this capacity, the Account Manager would be responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer/architect accounts, as well as mentoring a team of Account Managers.
Responsibilities:
- Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.
- Identifies potential opportunities with existing and new customers.
- Collects project data and compares to the office’s capabilities.
- Converts leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
- Develops relationships with multiple buying influences in the customer’s organization, including project managers, project engineers, construction, purchasing, and accounts payable.
- Gathers and validates preliminary information and performs facility walkthrough, construction plan review or other requirements.
- Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements.
- Develops, evaluates, and discusses possible solutions with customer.
- Develops preliminary project fulfillment schedule.
- Responsible for project take-off, selection, pricing, and integration of equipment, controls, and services.
- Responsible for the preparation and review of the proposal.
- Validates the preliminary proposal with customer.
- Determines proposal price and selling strategy.
- Reviews and compares contract terms and conditions with Trane contract standards.
- Presents the proposal and negotiates price, terms, and conditions with customer.
- Follows up with buying influences.
- Prepares transition documents and communicates project readiness for assignment to operations team.
- Resolves major deviations from scope with team after Project Scope Validation.
- Determines needs, develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
- Provides total account business activity reports and annual forecasts.
- Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations.
- Consistently ascertains customer needs and current market opportunities. Assembles, coordinates and interacts with sales team as needed for customer penetration and project acquisition.
- Coordinates with consulting engineers in writing project specifications.
- Coordinates with Estimators in the interpretation of specifications and preparation of proposals.
- Responds to customer needs by identifying systems, products, generating quotes and closing orders.
- Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of backcharges and customer disputes.
- Assists customers in answering technical questions on HVAC systems, Trane products, and system application alternative, BAS, installation, operation, maintenance, and problem resolution.
- Recommends account assignments within the team.
- Responsible for coordinating account coverage (assigning primary and secondary Account Managers) and maximizing share of available customer business.
- Assists Sales Manager in performance monitoring and appraisal of team members.
- Responsible for coaching and mentoring team members.
- Responsible for communication flow between team members and business leadership team.
- Schedules, coordinates, plans, and leads team meetings on a regular basis.
- Flexibility to work outside normal work hours, as required.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
London, ON, Canada