Account Manager

at  Tahoma Global Logistics

POSITION SUMMARY:

Tahoma Global Logistics (TGL) is seeking qualified candidates for our Account Manager position at our port facility located in Tacoma. Our Account Manager position will direct and oversee assigned Transload/Whs silo account(s) and provide vital support to their team, ensuring the safe and efficient handling and flow of freight throughout our property. This position is the primary contact for assigned account(s) including all customer service contact and issues: they will process all paperwork to include Purchase Orders, Work Orders, BOLs, inbound and outbound paperwork, inventory tracking, and preparation of month end invoicing. They will process and handle any account discrepancies, manage all inbound and outbound appointment scheduling, and maintain site security and visitor processing. Position will maintain and process all activity through our ECTS software system. In addition, this position is also responsible for keeping the customer share drive up to date and accurate.
Tahoma Global Logistics (TGL) is a people oriented, and has a merit based culture. We are seeking employees who want to have an impact and be part of a rapidly growing company. Initiative and motivation are essential in these roles. We believe in treating all employees with dignity and respect and require responsible and accountable personnel. We also offer great benefits. If this is you, and you wish to make a difference and be heard, we would appreciate the opportunity to speak with you!

• Provide professional, comprehensive customer service and provide solutions for any customer related supply chain needs
• Take strong initiative to quicky learn the customer requirements and the industry needs
• Maintain proactive and effective communication with the customers regarding their needs
• Monitor external customer and internal emails
• Process internal inventory including areas such as locating, tagging, auditing, and reconciliation reporting; accurately record and correspond with the customer regarding inventory, process any/all discrepancies, and notify correct department at our customer site(s)
• Input correct information into ETCS:
• Enter all applicable rates, billing, and invoicing information per yard reports and communications
• Set up and issue customer activity reports
• Track costs and expenses and prepare invoices for transloading customer and for input to TGL accounting
• Process production and logistics tasks such as inbound proof of delivery (POD), outbound bill of lading (BOL), transfers, delivery orders (DO), inbound/outbound packets, and picking/packing/scheduling outbound shipments with carriers
• Maintain effective communications and documentation processes with all coordinated internal departments; this includes preparing internal work orders and documentation for value added services and outside contractor services
• Assist with all assigned projects / tasks as needed, including yard inventories
• Contribute, when possible, for improvements regarding safety, quality, delivery, and cost through continuous improvement methods identify potential areas of risk, and promptly share critical business information with key stakeholders to maximize results throughout TGL
• Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
• Strictly enforce workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near misses; consistently wear and utilize all required PPE
• Maintain confidentiality regarding all sensitive and proprietary business information and safeguard TGL assets at all times.