WHY JOIN US?

We are seeking an experienced Account Management Team Leader for the EMEA region to join our Harmony SASE Account Management Team. The ideal candidate will have a passion for building and nurturing client relationships, driving team performance, and implementing strategic account management initiatives.

QUALIFICATIONS

• 4+ years of experience in Account Management or Customer Success, with a proven track record of leading high-performing teams.
• Excellent leadership and people management capabilities, with strong coaching and mentoring skills.
• Bachelor’s degree in business, or a related field.
• Proficiency in CRM tools and business intelligence platforms, with Salesforce experience, is considered an asset.
• Fluent in English, with additional European languages being advantageous.

Additional Qualifications:

• Strong background in Cybersecurity, SaaS or similar product environments.
• Exceptional analytical and strategic thinking skills.
• Team player with excellent communication and interpersonal abilities.
• Adaptable and eager to learn new technologies and industry trends.

LI-SA7

• Lead, motivate, and mentor a team of 3-4 account managers, setting clear targets and expectations for performance.
• Develop and implement department-wide strategies to drive revenue, improve customer satisfaction, and increase efficiency.
• Analyze team performance metrics and implement improvement initiatives to achieve retention and growth targets.
• Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure aligned goals and strategies.
• Handle escalated client issues and build strong relationships with key decision-makers.