Account Manager

at  Technology Services Group

WHO ARE WE?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

ABOUT THE ROLE;

As an Account Manager you will be expected to drive retention and growth within our existing client base by understanding our customers business needs and objectives and building technology roadmaps to support in their success.
You will have a demonstrable background in meeting and exceeding sales targets through the growth of existing accounts. You must have previous experience of working within the technology sector, preferably within a Managed Services Provider. A strong influencer and negotiator with a proactive approach, you will feel comfortable working on a volume account basis whilst building and maintaining strong partnerships with your clients.
National travel will be required as part of this role.

Job responsibilities will include, but are not limited to;

• Proactively manage and develop client portfolios taking full ownership
• Maximise growth opportunities within the client base through meaningful conversations, relationships and discovery sessions
• Driving renewals with existing client base to ensure client retention
• Maintain a detailed understanding of products and services, assist clients with questions and suggest the best products for their needs
• Implement a review cycle to ensure that accounts running with projected deficits are identified and addressed
• Manage and develop new client onboarding, focusing clients on those features that help them achieve early value. Ensure clients are taken through the shortest path to value so that they can get ROI (Return on Investment) as soon as possible
• Sustain business profitability by maximising value to clients and TSG
• Analyse client data to support improvement in client experience
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and TSG
• Accurately record client information in CRM
• Identify opportunities for clients to act as TSG advocates (e.g. testimonials, case studies)
• Represent the voice of the client to inform our sales process and product roadma