Account Manager- Telematics

at  Radius Payment Solutions

Job Advert
Account Manager – Telematics
Location - Belfast
Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Account Manager – Telematics is important to us.
We would love to welcome you to our Belfast location for the days you are in the office. You’ll report into Ryan Graham – Head of Sales Telematics.
Your responsibilities day to day will be…

You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company.

• Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you.
• Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
• Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.
• Increase customer retention and adoption rates by conducting regular check-in calls.
• Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Collaborate with sales team to reach prospective clients and promote new products and features

THE EXPERIENCE AND SKILLS THAT WE ARE LOOKING FOR INCLUDE:

• Self-motivated, capable of working on own initiative.
• Proactive team player with innovative ideas to inspire client loyalty and adoption.
• Strong interpersonal skills and experience initiating and building positive relationships.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition

WHAT SKILLS WILL HELP YOU TO SUCCEED IN THIS ROLE?

• A strong customer care focus. • Self-motivated, capable of working on own initiative.

• Self-motivated with excellent time management and interpersonal skills.
• Passionate about your work with a high attention to detail.
• Previous experience in a Customer Account Manager role in outbound sales, or similar.

You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company.

• Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you.
• Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
• Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.
• Increase customer retention and adoption rates by conducting regular check-in calls.
• Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Collaborate with sales team to reach prospective clients and promote new products and feature