Account Manager

at  Thermo Fisher Scientific

EDUCATION

University Degree in Science.

EXPERIENCE

2+ years of relevant working experience in a similiar industry.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to deal effectively with customers
• Excellent interpersonal communication skills

Key Responsibilities

• Achieved your personal AOT, achieve revenue and profit margin.
• Creating a work environment that promotes collaboration and partnership, colleagues can prosper; find rewards in their efforts; and, be continuously motivated and challenged to improve their performance
• To undertake and perform sales & marketing activities focusing on achieving sales target committed in territories assigned for products and/or services assigned.
• Make positive engagement with prospects and customers
• Ensure in time feedback and reports on the latest market intelligence.
• Take lead for overall growth of business opportunity in the assign market territories and accounts.
• To achieve yearly products quota allocated

Other Responsibilities

• Improve customer’s experience in a manner where they are consistence throughout the organization and continuously improving.
• Provide assistance to application matters such as commissioning of equipment sold/marketed by the department.
• Collaborate closely with the technical service team on any customers requirements for technical support or warranty support.
• To clearly inform, update, communicate and coordinate with technical service teams to ensure efficient product installation and services.
• Discuss the issues faced externally or internally and provide suggestion / solution for improvement
• To feedback key win and lose and discuss with manager on strategies to win the following sales.
• To participate in all training activities (local or overseas) provided by the company or the company’s vendors.
• Prepare and report weekly update on detail funnel, activities and sales/work status to Department Manager. To participate in all initiatives and activities including but not limited to marketing, seminars and roadshows undertaken by the department and company.
• Follow through on product delivery and installation process and ensure customers expectations are met. To assist the company on collection of outstanding invoices.
• Assist to mentor new account manager when needed.
• Ensure compliance to related regulatory procedures applicable to the company at all times
• Abide to all company’s policies and procedures