Account Manager

at  W2O Group

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Real Chemistry is looking for an Account Manager, Med Affairs to join our growing team!
The Account Manager serves as the day-to-day supporting lead within the Scientific and Medical Affairs team assigned to specific accounts and clients within the team’s book of business. They are responsible for supporting the management of projects, collaborating with internal colleagues and maintaining company best practices related to process, financial standards and client satisfaction.
This role can be remote in the US or in any of our US offices, including New York City, Boston and Chicago.

What you’ll do:

• The Account Manager leads broad, complex workstreams and is confident working with clients and internal teams to provide high quality deliverables and demonstrates the commitment to go the extra mile for clients and colleagues. The role includes:
• Strong communication skills to effectively engage with clients and colleagues
• Attention to detail
• Organizing and managing project delivery, ensuring excellent outcomes
• Supporting a range of products and services, such as live programs and events, virtual programs, content development materials, and digital projects
• Basic understanding of various client brands and disease areas
• Coordinating effectively and efficiently with appropriate members of the team
• Ensuring timely delivery of projects
• They receive limited guidance on day-to-day work and general instructions on new assignments
• They communicate information in succinct and accurate ways to client and management and have the skills to develop agendas, recap summaries and email communications with little to no supervision
• They help manage internal team resources for project health.
• They are comfortable working with project management to request pricing for new projects, understanding the needs of both the client and internal teams/resources
• With knowledge of client submission guidelines and account best practices, they are responsible for reviewing all projects and preparing or overseeing error-free tactical submissions for client reviews/approvals
• They know when to elevate risks; and when to engage their manager and/or senior management

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Approximately 2-3 years of prior experience in a healthcare agency client services role
• Prior medical communications or medical affairs experience
• A good understanding of science and medicine
• Ability to prioritize, and excellent time management skills
• Excellent written and verbal communication and interpersonal skills
• Competent in using Microsoft Word, PowerPoint, Excel, Outlook and Veeva
• Capable of coordinating multiple projects within an account

Pay Range: 65,000.00 - 75,000.00
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile
here
.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at:
https://www.realchemistry.com/
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

• The Account Manager leads broad, complex workstreams and is confident working with clients and internal teams to provide high quality deliverables and demonstrates the commitment to go the extra mile for clients and colleagues. The role includes:
• Strong communication skills to effectively engage with clients and colleagues
• Attention to detail
• Organizing and managing project delivery, ensuring excellent outcomes
• Supporting a range of products and services, such as live programs and events, virtual programs, content development materials, and digital projects
• Basic understanding of various client brands and disease areas
• Coordinating effectively and efficiently with appropriate members of the team
• Ensuring timely delivery of projects
• They receive limited guidance on day-to-day work and general instructions on new assignments
• They communicate information in succinct and accurate ways to client and management and have the skills to develop agendas, recap summaries and email communications with little to no supervision
• They help manage internal team resources for project health.
• They are comfortable working with project management to request pricing for new projects, understanding the needs of both the client and internal teams/resources
• With knowledge of client submission guidelines and account best practices, they are responsible for reviewing all projects and preparing or overseeing error-free tactical submissions for client reviews/approvals
• They know when to elevate risks; and when to engage their manager and/or senior managemen