Account Manager

at  Walr

ABOUT WALR:

Founded in 2020, Walr provides the market’s most customisable and unified data creation solutions to power all elements of online quantitative market research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. With a huge emphasis on phenomenal service for our clients, who we view as true partners, we enjoy going the extra mile to delight through dedication. Walr is on a very exciting journey, looking to truly revolutionize the data collection within market research. As a rapidly scaling company, each employee has the opportunity to influence the future of our business. Empowering and developing exceptional talent is both critical to our success and core to what we believe.
As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we’re not just offering a job – we’re inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

DESIRED EXPERIENCE

• Experienced in online quantitative data collection, with a proven track record of driving growth in commercial organizations through account management practices.
• Good knowledge of market research disciplines, with specific experience in selling data, samples, and associated professional services.
• Able to demonstrate a strong track record of successfully executing account plans and meeting associated targets.
• Highly strategic and consultative individual with a natural curiosity and a passion for innovation.
• Confident communicator with clients through all communication channels.
• Comfortable engaging with senior stakeholders both within the organization and externally.
• A strong presence and a wealth of experience in interacting with senior stakeholders both internally and externally.
• Proficient in working with data and explaining its impact to support decision-making.

DESIRED SKILLS & ATTRIBUTES

• Commercial Mindset & Profitability Management: You take a macro-view of your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.
• Strong Communication: A effective communicator, both written and verbally. Able to communicate technical terms in commonly understood language using concise, clear, and appropriate language. Takes care to structure ideas clearly and persuasively.
• Client Relationship Management: Committed to customer excellence by responding to queries promptly, offering as much information as possible and providing products and services that customers value.
• Professional Maturity: Walr embraces diversity of experiences, backgrounds, and thoughts. Professional maturity will be demonstrated in one’s ability to consistently show respect for and incorporate various points of view, to consistently practice good business manners and self-regulate actions, reactions, and behaviors appropriately in the workplace.
• Team Builder: At Walr, we work and celebrate as a team. The ability to build and nurture strong interpersonal relationships, within and outside of Walr, is critical.
• Comfort with Ambiguity: In this fast-paced start-up, no two days are alike, and change is constant. This person must show comfort in ambiguity and the ability to make the more appropriate decision based on logical reasoning and careful analysis of the data at hand.
• Cultural Steward & Team Leader: Understands his/her role as a team leader – sets the tone for living the Walr values, maintaining team morale and motivation and serves as a steward of the Walr brand internally and externally.

ABOUT THE ROLE:

Walr is looking for an Account Manager within our EMEA team. This role is well-suited for individuals who thrive in the dynamic environment of a startup, excel under tight timelines, embrace change, and effectively manage multiple tasks.
The successful candidate will take ownership of the development and ongoing account management for clients in EMEA. With the guidance of the respective commercial leader, they will build and execute a plan to enable successful delivery against commercial targets for Revenue and Gross Margin. The successful candidate feels intrigued by a role that combines sales acumen, project management skills, and an understanding of the sampling side of the market research industry, to maximise share of wallet with customers, drive maximum growth and customer delight.

KEY RESPONSIBILITIES

• Have primary responsibility to achieve the maximum share of wallet within a named stable of accounts and meet commercial targets for revenue and gross margin.
• Proactively manage and expand account relationships to maximize growth potential.
• Respond promptly, reliably, and accurately to incoming quoting requests from clients.
• Demonstrate expert knowledge of the Walr proposition, with the ability to sell at all service levels, emphasizing sample-only services complemented by full service and the Walr platform for high-volume accounts.
• Lead by example in all aspects of the role and provide guidance to more junior team members
• Work hand-in-hand with the project management side of the Delivery team, be obsessed with customer satisfaction and delivery of best-in-class service
• Troubleshoot in-field challenges on projects alongside project managers, working directly within the Walr platform to find solutions and ensure customer satisfaction.
• Weekly reporting of commercial performance, demonstrating pipeline management, action-based planning, and data-driven account decision making
• Ensure that all data, project details, and client information are consistently captured in Walr’s sales systems to support reporting requirements and data-driven account management decisions.