Account Manager - Water Hygiene

at  Graham Group

ABOUT US

GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel. We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

• Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
• Projects and Minor Works
• Compliance Services
• Fire and Security Services
• Energy Services
• Traffic Management.

The Account Manager will be responsible for:

• Overseeing the delivery of services across our client contracts. The role will involve delivering ‘best in class’ services delivery experience to our clients and leading your team to ensure contract compliance and adherence. As Account Manager you will be self-motivated and be proactive in your approach to problem solving Be responsible for achieving revenue targets in existing accounts through effective upselling of a range of surveying, monitoring, remedials and maintenance services
• Be responsible for developing a new business pipeline and delivering sales in line with target
• Be responsible for the operational delivery of existing contracts including the mobilisation and implementation of new contracts and projects
• Provide technical support to Clients & Marketing, Bid Submission teams
• Provide consultancy services & technical advice to clients
• Ensure the delivery of a consistent and technically compliant service in line with the company’s internal quality management systems
• Preparation of technical proposals and quotations
• Manage and support an established operational team of Supervisors, Consultants/Surveyors, Technicians/Engineers & Plumbers
• Build and maintain successful relationships with clients, staff, internal departments and external suppliers
• Ensure that all operational, health, safety and environmental policies are implemented to ensure compliance with the companies external accreditation schemes
• Produce reports on all aspects of contracts, operational, performance & business efficiency
• Engage in business development activities through direct sales within existing and new accounts
• A team player who’s able to work in a face paced environment with technical team