Account Manager - Water Sector

at  Pani Energy Inc

ABOUT PANI

Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.
Pani is part of the 2024 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sector’s transition to net zero, and we are looking for driven, enthusiastic people who share this vision.

POSITION DESCRIPTION

You will be a key part of Pani’s sales team reporting to CEO, responsible for owning multiple (regional & strategic) end-customer accounts & channel partner relationships while creating new successful business outcomes including renewals + growth. Working cross-departmental, you will gather relevant information from Customer Success and Onboarding on value creation and customer product usage to drive effective performance improvement plans with customers which will lead to renewals and upselling opportunities.

RESPONSIBILITIES

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.
• Track and manage client advertising spending on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Pani delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve client-facing issues while building a technical understanding of Pani’s product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Pani platform including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.

DOES THIS ROLE SOUND LIKE THE NEXT STEP IN YOUR CAREER?

Then we want to hear from you! If you don’t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.