Account Manager - Wholesale

at  Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.
We are hiring a Client Solutions Specialist in the Wholesale Solutions team to support the growth and retention of existing Clients across Ireland.

REQUIREMENTS

• Proven experience in National Account Management experience, managing a portfolio of clients ranging from €50,000 to €1.2m ARO.
• Proven track record of surpassing targets
• Experience of using a CRM system to give visibility of activity and opportunity (accurately)
• Record of accomplishment of building large multi-million-pound accounts successfully, within a Business-to-Business environment
• Ability to communicate concisely, logically, and effectively to internal and external parties
• Experience working with large contracts.
• Experience working with multiple industries.
• You will also have strong systems skills, high numeric and analytical.

• To liaise with and spend time with the Wholesale Telesales team, delivering analytical data-led insights to support revenue growth of your clients.
• Have full accountability for €50k-€1.2m ARO account P&L’s, with all detail fully understood, so that solutions can be identified to make improvements where necessary.
• To own the performance and relationships with every client, as if it were your own business.
• Build solid account plans to ensure we are consistently delivering on service and revenue targets.
• Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.
• Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
• To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
• Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
• Develop strategies and tools to ensure each account is managed effectively and influencing internal departments that are impacted.
• Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
• Ensure all activity is documented within CRM, to provide full visibility to the business.
• Ensure all new machine placements or changes to contract are successfully mobilised in line with client requirements, by ensuring all internal processes are completed on time and the client is always kept in close communication.
• To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering impressive results.
• Ability to network across all industries to drive Wholesale growth.