Account Manager (Windsor)

at  Grainger

Work Location Type: Hybrid
WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working® by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry.

POSITION SUMMARY:

We have an opening for an Account Manager to cover existing managed accounts and provide business development in the Windsor area. This position would be based in our Windsor branch. Reporting to the District Sales Manager – West, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business. Candidate is desired to live within the calling area, but not mandatory.

REQUIRED EXPERIENCE AND QUALIFICATIONS (YOU HAVE):

• Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 5-7 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Will be required to learn required knowledge of the WFS Ltd - ERP
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

• Determines sales potential for new and existing customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff in order to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Aims to increase customer sales with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements