Account Manager

at  Wisetek

DO YOU HAVE A PASSION FOR IT?

Are you interested in working for a growing Global company that wants to help save the planet by extending the life of IT hardware? If you are curious and interested in working in a dynamic team environment where building a sustainable future is at the heart of what we do, Wisetek may be the Company for you.
Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide. We operate globally with facilities in Ireland, UK, Thailand and 5 facilities covering the US. Our services include IT asset disposition (ITAD), manufacturing and fulfilment, data destruction, data centre services, reverse logistics, hard drive shredding and hard drive disposal services. Our mission is to provide our valued clients with world-class IT Asset Disposition services and excellence in sustainability, data security, and compliance.
Wisetek’s plan is to continue to grow, and we are looking for driven, dynamic, people who want to make a difference to help us.

WHAT DO WE OFFER YOU?

An opportunity to work for a company that is making a real difference, where you will work with a great Team and if you are looking for career progression, we have a proven history.
Eligible Employees receive additional annual leave based on service, opportunity to join a matching Defined Contribution Pension Scheme, Education Assistance, Employee discount scheme on IT Equipment, Discounted Laya Healthcare membership, Bike to Work Scheme and paid for Company Events.
With Facilities globally and new facilities coming on board there are opportunities for international assignment and travel too.
Wisetek has a requirement for a Global Account Manager. Reporting to the Operations Manager, The Global Account manager will be responsible for the global customer relationship, account strategy, KPI delivery and all new business opportunities within their assigned account(s). The Global Account Manager is accountable for the overall customer performance of the account across multiple sites, meeting customer expectations and driving customer satisfaction.

Key Responsibilities (but not limited to)

• Works in conjunction with the wider team, pulling Business Development, Solutions and Pricing resources into customer engagements as needed in the drive to expand business.
• Monitors, manages and signs-off on all proposals, quotations, and negotiations with the customer.
• Monitors and manages profitability, sustainability, and opportunities for improvement.
• Medium term forecast and strategic planning for the account(s)
• Understands the customer’s market, trends, and potential business impact as well as what the customer does.
• Develops a network of contacts within the customer, always gathering information which can be shared within Wisetek to give insight into opportunities, risks and changes to market dynamics which could be relevant to business portfolio or any aspect of Wisetek’s wider businesses.
• Operates as a future value creator, looking continually for ways to create value for the customer and create a competitive advantage for the customer and for Wisetek.
• Promotes the Wisetek platform of services and solution offerings to address customer issues and enable top line growth and bottom-line improvements for both the customer and for Wisetek.
• Develops strategic relationships with key decision makers within the customer’s organization and facilitates introduction of relevant Wisetek leadership to those decision makers as appropriate. Monitors and reports the quality, frequency, and efficacy of F2F relationships with the customers, seeking to always improve this key metric and to drive workshop / white-board sessions with decision-making levels at the customer.
• Key escalation point globally for customer issues, scope changes, quality and communications management.
• Will develop, support, and manage Quarterly Business Review as applicable.
• Reporting to the Wisetek senior management team on assigned accounts on a frequent basis as required.

QUALIFICATIONS & EXPERIENCE

• Experience managing customer relationships at senior management+ levels
• 5+ experience in Sales, Account Management, Customer service or Operations
• Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit.
• Understanding of key financial metrics and capability to read P&L, balance sheets, ROI indicators, taking actions to meet customers’ needs and Wisetek targets.
• Ability to successfully influence senior level management, executives, and key clients.
  Wisetek Solutions Ltd. is an equal opportunities employer.

• Works in conjunction with the wider team, pulling Business Development, Solutions and Pricing resources into customer engagements as needed in the drive to expand business.
• Monitors, manages and signs-off on all proposals, quotations, and negotiations with the customer.
• Monitors and manages profitability, sustainability, and opportunities for improvement.
• Medium term forecast and strategic planning for the account(s)
• Understands the customer’s market, trends, and potential business impact as well as what the customer does.
• Develops a network of contacts within the customer, always gathering information which can be shared within Wisetek to give insight into opportunities, risks and changes to market dynamics which could be relevant to business portfolio or any aspect of Wisetek’s wider businesses.
• Operates as a future value creator, looking continually for ways to create value for the customer and create a competitive advantage for the customer and for Wisetek.
• Promotes the Wisetek platform of services and solution offerings to address customer issues and enable top line growth and bottom-line improvements for both the customer and for Wisetek.
• Develops strategic relationships with key decision makers within the customer’s organization and facilitates introduction of relevant Wisetek leadership to those decision makers as appropriate. Monitors and reports the quality, frequency, and efficacy of F2F relationships with the customers, seeking to always improve this key metric and to drive workshop / white-board sessions with decision-making levels at the customer.
• Key escalation point globally for customer issues, scope changes, quality and communications management.
• Will develop, support, and manage Quarterly Business Review as applicable.
• Reporting to the Wisetek senior management team on assigned accounts on a frequent basis as required