Account Partner

at  Giza Systems EG

JOB DESCRIPTION

• Oversee the execution of installation and service activities for clients.
• Actively engage in and supervise client training programs.
• Lead and manage a team comprising service engineers and technicians.
• Assign and oversee service tasks, monitor project progress, resolve client issues, and track service status.
• Monitor and manage service and maintenance contracts with clients.
• Function as the secondary support for highly technical aspects.
• Prepare and submit various documents, including work reports, weekly reports, work orders, and related paperwork.
• Identify and address staff training needs and develop a training plan subject to approval by the Division Manager.
• Evaluate and monitor the performance of service engineers and technicians, submitting performance evaluation reports to the Division Manager.
• Implement measures to safeguard all backups and prevent any potential risks of data loss.
• Investigate and recommend innovative technologies or methodologies to enhance service efficiency and effectiveness.
• Monitor work quality and provide proper advice for performance improvement, and provide the implementation, maintenance, and functionality of the low current system.
• Diagnose Systems Failures, Breakdown Problems, and Plan Professional Solutions and provide the proper implementation of the Low current Systems to avoid and resolve any occurring problems.
• Provide the appropriate installation, maintenance, and monitoring of systems and provide the appropriate organization and documentation of low current systems.
• Recommend development plans for Low Current systems in order to meet the required level of efficiency.

PERSONAL SKILLS

• Excellent communication and interpersonal skills.
• Excellent technical report skills.
• Very Good command of English.
• Excellent Leadership skills.

TECHNICAL SKILLS

• Project Management Skills.
• Services & Operations Skills.
• ITIL Certified.
• Cybersecurity Knowledge.
• DevOps best practices.
• Data Analytics and Reporting.
• Business Continuity and Disaster Recovery.

Please refer the Job description for details