Account Performance Manager - Automotive

at  EBlock Corp

Overview:
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://careers.eblock.com/careers-home/
The Account Performance Manager is a positive and energetic salesperson that loves the automotive business. This role is directly responsible for working within defined territories. A lot of phone time is required piecing auction deals together, calling customers, developing relationships, signing up new dealers, and providing general sales support to the sales team.
Responsibilities:

What You Will Do:

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business
• Actively work the phones to increase awareness of our product with our customer base
• Sign up new dealers and train on our EBlock app and website
• Work in a team environment with your dedicated outside sales team
• Resolve customer issues and complaints by taking immediate action independently or referring customers to the appropriate manager
• Persuasively explain to customers and prospective customers how the company’s products and services can reduce their costs and enhance their businesses
• Provide customer training as required
• Keep up-to-date with information about product and service innovations, changing needs of customers, market conditions, and competitors, and adjust sales strategy accordingly
• Analyze sales data, prepare reports, and carry out other administrative duties associated with the sales function
• Coordinate general sales/customer service functions such as transport, collecting titles, auditing vehicle listings, etc

Qualifications:

What You Will Need:

• High School diploma, G.E.D., or equivalent
• Post-Secondary diploma or degree in a technical field preferred
• Experience in the car auction/auto industry business an asset
• Bilingual in French highly desired
• Two or more years of previous management experience in a technical environment with proven leadership abilities
• Effective leadership skills, with a strong focus on operations and business processes
• Strong customer service skills and telephone manner
• Excellent communication skills, both verbal and written
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Organized with the ability to work to tight deadlines and under pressure
• Excellent administration skills
• Flexible and able to adapt to change quickly
• Able to follow instructions and work using your own initiative

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• RRSP with Match
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $42,000.00 - $45,000.00, and this role is eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business
• Actively work the phones to increase awareness of our product with our customer base
• Sign up new dealers and train on our EBlock app and website
• Work in a team environment with your dedicated outside sales team
• Resolve customer issues and complaints by taking immediate action independently or referring customers to the appropriate manager
• Persuasively explain to customers and prospective customers how the company’s products and services can reduce their costs and enhance their businesses
• Provide customer training as required
• Keep up-to-date with information about product and service innovations, changing needs of customers, market conditions, and competitors, and adjust sales strategy accordingly
• Analyze sales data, prepare reports, and carry out other administrative duties associated with the sales function
• Coordinate general sales/customer service functions such as transport, collecting titles, auditing vehicle listings, et