Account Protection Specialist
at Brex
Vancouver, BC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | USD 28 Hourly | 11 Aug, 2024 | N/A | Customer Experience,Operations,Communication Skills,Microsoft Office,Google Apps | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
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Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WHY JOIN US
Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
REQUIREMENTS
- Well-versed in customer experience, operations, and risk management
- Fraud prevention experience
- Excellent verbal, written, and interpersonal communication skills
- Proactive and ability to multi-task in a fast-paced environment
- Experience in Microsoft Office/Google Apps
COMPENSATION
The expected pay range for this role is $28.00 CAD - $30.00 CAD per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored
Responsibilities:
WHAT YOU’LL DO
You will be part of the growing Brex team to solve risk problems with some of the industry’s brightest minds. The ideal candidate will have knowledge of B2B communications with an emphasis in KYC and fraud operations, terms of service adherence, enhanced ID verifications, regulatory and reputational risk evaluation, and ATO mitigation while providing a positive customer experience. In your role, you will be responsible for driving customer communications that involve fraud and financial crimes prevention with an emphasis on customer experience.
RESPONSIBILITIES
- Access systems and document steps taken to efficiently service the customer
- Determine action required based on established procedures to protect the assets; work with management on handling more complex cases
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
- Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts
- Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured
- Review documentation and be able to assess the validity of those documents
- Place and/or take calls as escalated and requested by the cross-functional teams or team leaders
- Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations
- Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
- Adhere to regulatory and legal requirements
- Be able to extract and present data
- Work effectively through email, phone, and chat channels
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Banking / Insurance
Accounts Management, Sales
Graduate
Proficient
1
Vancouver, BC, Canada