Account Representative

at  DIVERSEcity Community Resources Society

Job Title: Account Representative
Status: Temporary, Full time (Union position)
Hours: 35 Hours/Week
Schedule: Monday to Friday (9.15 AM to 4.45 PM)
Grid: 12
Rate: $29.17 - $33.49/hr (Starting at $29.17)
Start Date: ASAP
End Date: March 31, 2025 (or until return of incumbent)
Date Posted: September 3, 2024
Closing Date: Open Until Filled
Please note that internal applicants must apply by September 9, 2024. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

QUALIFIED CANDIDATES WILL POSSESS:

• Minimum of one year of experience in an intensive call center operation;
• Minimum of one year of experience in an account representative role in a sales and fulfillment function;
• Extensive experience in financial systems including accounts receivable, accounts payable, invoicing and collections;
• Post- Secondary college level education with completed certificate in a program incustomer service and/or business administration or sales;
• Minimum of three years’ recent experience in a customer service related role;
• Extensive experience in working with Customer Relationship Management (CRM)database systems;
• Highly professional telephone manners, interpersonal skills, excellent organizational and time management skills;
• Experience in community interpreting, dispatch and customer request fulfillment.
• Experience in customer service, sales and call center operations;
• Fluent in oral and written English and fluent in an additional language;
• Ability to work well with volunteers, public, and staff from diverse cultural backgrounds;
• Ability to maintain billing and record-keeping systems;
• Strong background and experience with financial systems and accounting processes and procedures;
• High proficiency with computers, including Word, Excel, Access, ACCPACC and CRM database systems;
• Typing speed: 50 words per minute.
  A Criminal Record Check is a requirement of employment.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.

Please refer the Job description for details