Account Service Coordinator

at  Thermo Fisher Scientific

MINIMUM QUALIFICATIONS:

• Experience with order entry and daily order management, preferably within an ERP (AS400) or a CRM system (Salesforce)
• 2+ years preferred of Customer Service-related experience
• Strong written and oral communication\ skills with the ability to interact with a wide variety of audiences
• Be able to successfully collaborate with other departments within the Company such as Procurement, Sales, and Finance
  We are an equal opportunity employer and value diversity in our workforce. We strive to create a positive and inclusive work environment where all employees can thrive. Accommodations can be provided for individuals with disabilities during the application and interview process. If you require any accommodations, please contact us. Join us at Thermo Fisher Scientific and make a significant contribution to the world of science and technology.

• Work with vendors to prevent customer shutdowns to assure delivery dates can be met and when needed work with sales for alternative material solutions.
• Handle open orders including updates to estimated ship dates, changes in customers requested dates, and other changes.
• Complete daily procedures involved in order management including ESD (Estimated Ship Date) management of past due or approaching ESD dates.
• Meet and/or exceed customer expectations by providing timely and accurate responses to all customer inquiries and update orders as changes arise.
• Work directly with vendor partners to confirm unpublished lead times.
• Creation of customer-specific reports, as required, including open orders, dedicated inventory and/or customer owned reports.
• Lead calls with customers as required to review open orders and/or dedicated inventory.
• Process returns and credit memos and work with finance teams to support invoice discrepancies as needed.
• Use the PPI system in daily activities, including Tier 1 Daily Management Board.
• Use Trackwise system for entry and processing of Problem Resolutions, Corrective Actions, and CAPA’s.
• Use Intelex and Thermo Fisher University to complete required training.
• Maintenance of Customer Cheat Sheets (customer requirements) for dedicated accounts