Account Service Manager - ITIL

at  NTT Data

Req ID: 302098
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Manager - ITIL to join our team in ciudad de mexico, México (MX-MEX), Mexico (MX).
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

In this role you will be responsible for:

• Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
• Most problems they handle require standard solutions.
• They may manage small projects with oversight from their supervisor.

Requirements for this role include:

• Assigned to basic service delivery processes and associated projects.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides resolution to an assortment of client problems and/or requests.
• Adapts communication techniques for audiences at multiple internal and external levels.
• Typically requires 4-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Basic understanding of ITIL processes and principals.
• Basic written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

In this role you will be responsible for:

• Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
• Most problems they handle require standard solutions.
• They may manage small projects with oversight from their supervisor

Requirements for this role include:

• Assigned to basic service delivery processes and associated projects.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides resolution to an assortment of client problems and/or requests.
• Adapts communication techniques for audiences at multiple internal and external levels.
• Typically requires 4-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Basic understanding of ITIL processes and principals.
• Basic written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required