Account Services Manager

at  NCR Atleos

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary:

• Applies analysis and independent judgment to both routine and non-routine information
• Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
• Integrates subject matter and industry expertise within a defined area
• Contributes to standards around which others will operate
• Regularly assumes informal/formal leadership role within cross-functional teams
• Applies broad knowledge of areas supported including:
• Technical//business requirements
• Demands of large networks and systems
• Lead teams across multiple locations and areas of expertise

Key Areas of Responsibilities:

• High degree of skill in relationship management, analysis, and leadership as a customer facing manager position focused on building long-term partnerships with NCR clients
• The CSM is responsible for the operational health of their customer(s) and delivery excellence across NCR
• Lead Customer monthly operational reviews, driving project excellence functioning as the “air traffic controller” for all delivery and operational functions, improving Net Promoter Score (NPS)
• Proven leader driving operational excellence across their client(s). Operational Expert who consistently has their finger on the pulse of our day to day tactical operations.
• Process oriented, ensure adherence to procedures and can expertly navigate operational challenges
• Applies analysis and independent judgment to both routine and non-routine information
• Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
• Integrates subject matter and industry Banking expertise
• Regularly assumes informal/formal leadership role within cross-functional teams
• Lead teams across multiple locations and areas of expertise

Required Qualifications:

• Master’s Degree in a related field
• Proven Experience in the Industry
• High analytics skills and tools (advanced excel, etc.)
• Demonstrated proficiencies in Microsoft Office Suite software

Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

• High degree of skill in relationship management, analysis, and leadership as a customer facing manager position focused on building long-term partnerships with NCR clients
• The CSM is responsible for the operational health of their customer(s) and delivery excellence across NCR
• Lead Customer monthly operational reviews, driving project excellence functioning as the “air traffic controller” for all delivery and operational functions, improving Net Promoter Score (NPS)
• Proven leader driving operational excellence across their client(s). Operational Expert who consistently has their finger on the pulse of our day to day tactical operations.
• Process oriented, ensure adherence to procedures and can expertly navigate operational challenges
• Applies analysis and independent judgment to both routine and non-routine information
• Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
• Integrates subject matter and industry Banking expertise
• Regularly assumes informal/formal leadership role within cross-functional teams
• Lead teams across multiple locations and areas of expertis