Account Specialist

at  Alliance Cas Llc

Job Title: Account Specialist
Location: Remote – Work from Home
Department: Collections & Disputes
Reports to: Director, Operations (Collections & Disputes)
Job Type: Full-time
The Account Specialist is responsible for managing and recovering delinquent homeowner assessment accounts on behalf of community associations. This role involves direct communication with homeowners to collect overdue assessments while ensuring compliance with legal regulations, as well as adherence to company policies and procedures. The ideal candidate will be solutions-oriented, with strong communication and negotiation skills to facilitate payment arrangements while maintaining a professional and empathetic approach.

EDUCATION & EXPERIENCE

• Bachelor’s degree in in office administration, business, or a related field preferred.
• Previous experience in collections, customer service, or a related field. Is required.
• Experience with property management and community associations is a plus.

SKILLS & COMPETENCIES:

• Demonstrated organizational skills and the ability to handle multiple priorities.
• Exceptional communication and negotiation skills, both written and verbal.
• Keen attention to detail, ensuring accuracy in all tasks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.
• Customer-service oriented with a problem-solving mindset.
• Capable of handling difficult conversations with tact and empathy.
• Experienced in using collections software and other relevant computer applications.
• Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Able to work independently and as part of a team.
• Bilingual preferred.

PHYSICAL REQUIREMENTS:

• Physical demands include the ability to lift up to 30 lbs.
• The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time.
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please refer the Job description for details