Account Specialist I

at  Emerson

Build client relationship to maintain existing business. Provide direct customer interface and communication with customer representatives to ensure all their needs are meet. Collaborating with all internal departments to meet customer needs.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE

• Provide outstanding support to Customers and Sales representatives for post-sale activities.
• Build and maintain communication contacts within the Customer organization and act as a single point of contact for Customer’s representatives and Emerson Sales representatives.
• Demonstrate a solid understanding of customer industry or business environment to provide tailored solutions.
• Manage full customer service and order management, including technical information, pricing, and coordination of other functions (reports, service level improvement programs, Return Material Authorization (RMA), and more) within Emerson’s Terms and Conditions of Sale or Management-approved terms.
• Monitor and provide order status updates and expediting.
• Engage with customer portals for order entry and forecasting to ensure timely and accurate information flow.
• Communicate levels of Customer happiness to Emerson Management, ensuring proactive relationship management.
• Work closely with Quality teams to ensure RMA and nonconformance reports are completed and implemented in a timely manner, meeting customer needs.
• Understand Customer business relations with Emerson to ensure interdepartmental actions result in customer fulfillment.
• Manage NPM renewals and maintenance effectively.
• Resolve customer complaints, including service level issues, by developing and implementing corrective action plans.
• Provide highly responsive and accurate transactional responses to customer inquiries with recognized integrity.
• Advise the Management team of areas of business or financial risk based on observations and communication with customer teams.
• Keep Management informed of unresolved conflicts or disputes that may pose a threat to Emerson’s relationship with our customers.

FOR THIS ROLE, YOU WILL NEED:

• Minimum of 3 years of Customer Service experience, with Inside Sales experience preferred.
• Advanced English proficiency (B2 level or higher).
• Proven successful performance in previous roles.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Knowledge of Oracle or SAP is considered a plus.
• Demonstrated systems and process knowledge.
• Excellent verbal and written communication skills.
• Proficient presentation skills.
• Strong analytical skills and database management capabilities.