Account Specialist II

at  JP Morgan

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day.
As a Specialist II in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Works in a call center environment that requires 100% phone-based customer interaction
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicates with customers in a metrics-driven environment
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Works both independently and in a team environment
Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Preferred qualifications, capabilities, and skills
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions

Please refer the Job description for details