Account Support Coordinator

at  Wolseley UK

Salary:
£24,610 + Bonus
So, who are we? We are Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
As Account Support Coordinator, you will be based in our Warwick (CV34 6DY) office. There is flexible, hybrid working available once you have settled into the role, (2 days flex to work remotely per week).

You’ll be responsible for:

• Building rapport with your customers as you will be a single point of contact to support with orders from these key accounts, ensuring you are providing an excellent service.
• Processing orders, receiving quote requests and handling queries
• Daily communications with branch colleagues, suppliers and your customers so being confident in talking to people is a key part of the job.
• Supporting the wider team members accounts when necessary, being adaptable/flexible to support different customers.

And here’s what we’d like you to have:

• Excellent customer service and relationship building skills
• Previous experience in a customer facing environment is preferable
• Confident talking to different people, organised, strong attention to detail
• Adaptable, friendly & approachable

Also, did we mention? In addition to the £24610 salary there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more

• Building rapport with your customers as you will be a single point of contact to support with orders from these key accounts, ensuring you are providing an excellent service.
• Processing orders, receiving quote requests and handling queries
• Daily communications with branch colleagues, suppliers and your customers so being confident in talking to people is a key part of the job.
• Supporting the wider team members accounts when necessary, being adaptable/flexible to support different customers