Account Support - Rep I

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

• Set up new accounts, conduct credit checks and TSA known shipper inquiries.
• Engage the new customer with an introductory e-mail and follow up with information needed by that customer to ensure successful execution of World Courier shipments.
• Working with the sales rep, client and other relevant departments on most effective account notes applying & updating across systems to help improve communications.
• Support customer inquiries regarding quotes, billing inquiries, job placement, reporting.
• Manage the acquisition of client facing reports.
• Knowledgeable on our services & products to provide support to clients and prospects.
• Set up new and pre-existing customers with the Customer Portal. Liaise with IT, sales representatives & the client for trouble shooting and provide demos as needed.
• Provide new account kickoff support. This can be via attending a meeting or call or emails.
• Qualify and process leads within the required time from campaigns, our website or inbound calls and emails.
• Provide support to sales representatives on prospecting.
• Provide clients with relevant quote sheets.
• Work with the sales representative and the Quote Team to ensure new quotes are entered in CRM.
• Log all client communication in the CRM.
• Participate at Sales Support Team meetings as well as North American Sales Meetings. Domestic travel may be required up to several times per year.
• Provide a weekly and monthly report to Supervisor, as required.
• Achieve annual performance goals to support the global business goals.
• Completes company trainings as required on time.
• Assist in any special projects as needed.
• Works closely with the department supervisor.
• Provides training to new team members as directed by the department supervisor/manager.
• Represents best practices in all aspects of the role.

What your background should look like

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Professionalism
• Excellent verbal/written communication skills
• Global geographical awareness
• Ability to work across various systems supporting accounts, projects.
• Ability to multitask and prioritize

• Interpersonal skills sufficient to develop and maintain cooperative working and

  business relationships with others.

• Must be able to communicate with clients and understand their needs

• Team player… must be able to work collaboratively with peers and other departments,

  especially sales. Respectful in tone and in writing. Courteous.

• Curious and seeks to embrace continuous improvement of processes and outputs.

• Strong phone skills
• Positive attitude
• Proficiency in Word, Excel

Education & work experience:
BA – or equivalent work experience
Generally requires 3-7 years experience
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Inc
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@cencora.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Set up new accounts, conduct credit checks and TSA known shipper inquiries.
• Engage the new customer with an introductory e-mail and follow up with information needed by that customer to ensure successful execution of World Courier shipments.
• Working with the sales rep, client and other relevant departments on most effective account notes applying & updating across systems to help improve communications.
• Support customer inquiries regarding quotes, billing inquiries, job placement, reporting.
• Manage the acquisition of client facing reports.
• Knowledgeable on our services & products to provide support to clients and prospects.
• Set up new and pre-existing customers with the Customer Portal. Liaise with IT, sales representatives & the client for trouble shooting and provide demos as needed.
• Provide new account kickoff support. This can be via attending a meeting or call or emails.
• Qualify and process leads within the required time from campaigns, our website or inbound calls and emails.
• Provide support to sales representatives on prospecting.
• Provide clients with relevant quote sheets.
• Work with the sales representative and the Quote Team to ensure new quotes are entered in CRM.
• Log all client communication in the CRM.
• Participate at Sales Support Team meetings as well as North American Sales Meetings. Domestic travel may be required up to several times per year.
• Provide a weekly and monthly report to Supervisor, as required.
• Achieve annual performance goals to support the global business goals.
• Completes company trainings as required on time.
• Assist in any special projects as needed.
• Works closely with the department supervisor.
• Provides training to new team members as directed by the department supervisor/manager.
• Represents best practices in all aspects of the role