Accounting Clerk

at  Arrive Logistics

WHO WE ARE

For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

QUALIFICATIONS

• English fluency (B2 High - C1)
• Previous accounts payable experience preferred.
• 1 year of experience in a service-oriented role preferred.
• Proven ability to multi-task effectively in a fast-paced environment.
• Ability to remain calm and professional in tense situations.
• Self-starter with the ability to work independently and as a team.
• Able to problem-solve independently or collaboratively, depending on the situation.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft Excel and GMail.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

YOUR ARRIVE EXPERIENCE

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work

• Provide great customer service as you answer inbound inquiries from carriers.
• Assist in resolving carrier bill exceptions.
• Collaborate with multiple departments to provide timely resolution on inquiries.
• Track and monitor outstanding assigned issues.
• Execute administrative tasks, including document retrieval.
• Navigate multiple programs to validate payments details and documents.
• Efficiently escalate higher level issues to the correct Specialists.
• Represent the Arrive brand through transparent & professional communication with carriers via phone and email - Respond to all non-factoring company emails within 3 hours, provide carrier with accurate payment information if available, research unprocessed loads and collaborate with assigned Specialist to provide timely resolution on inquiries, 90%+ TalkDesk Service Level for ALL incoming calls to the AP ring group
• Review carrier account within TriumphPay to assure they are registered - if unregistered, collect updated accounting email contact and email the TPay invite
• Upload documents and enter information into customer specific portals.
• Assist with the daily load audit.
• Assist with clean up and maintenance of Triumph Pay Audit queues - 20 approvals per hour when working through the new queue with increased productivity over time.
• Follow provided SOP’s to ensure customer specific paperwork requirements are me