Accounting Clerk Senior

at  University of Michigan

JOB SUMMARY

The Senior Accounting Clerk is responsible for accurate data entry, processing payments and refunds, generating some financial reports, managing invoicing and inventory, and conducting collection calls. The position also includes entering iMIS summary data and for key accounting functions, including payables processing and customer issue resolution. The position requires strong analytical skills, experience with advanced collection processes, and the ability to oversee and guide junior staff.

REQUIRED QUALIFICATIONS*

• A degree in accounting or related field, or an equivalent combination of education and experience
• Proven experience as an Accounting Clerk or in a similar role
• 5-7 years of experience in a busy office with progressively more responsibility
• 3-5 years of customer service experience
• Experience overseeing warehouses and resolving related issues
• Strong understanding of accounting and internal controls principles
• Proficiency in accounting software, CRM databases, and Microsoft Office suite
• Excellent organizational and multi-tasking skills
• Strong communication skills, both verbal and written
• Proven ability to work courteously with the public
• Ability to handle confidential information with discretion

DESIRED QUALIFICATIONS*

• Experience with UM financial systems, processes, and policies
• Understanding of ICLE products and systems
• Experience with iMIS and Great Plains software

RESPONSIBILITIES*

50% - Payment Processing and Data Entry

• In accordance with internal controls procedures, open mail, identify missing paperwork, and perform procedures to ready for data entry. Resolve issues as needed.
• In accordance with internal controls procedures, accurately enter financial transactions (payables).
• Take incoming accounting phones calls and process payments/enter data as needed to resolve the customer issue.
• Balance and post batches, ensuring all transactions are correctly coded.
• Process refunds, ensuring accuracy and compliance with internal controls.
• Set-up and maintain recurring payment records.
• Oversee accurate entry of a variety of financial transactions and other items including electronic funds transfers (EFTs), purchase orders, returns, late fees, write-offs, bad debts, etc. Serve in back-up capacity for entry as needed.
• Pay invoices in Great Plains monthly.
• Check entry done by others as needed.
• Serve in backup capacity to Business and Accounting Manager for key functions such as creating financial reports.
• Serve as point of reference to junior staff, customer service staff, and live events staff on related processes.

25% - Ensure collection rates are consistently met, tracked, and reported

• Conduct advanced collection calls to recover outstanding payments.
• Provide oversight and guidance to junior staff members handling collection calls.
• Create and track weekly and monthly reporting on status of collection calls and overall success rate as compared to goals for inclusion in monthly core management reports.

15% - Create, update, and communicate key reports and processes including but not limited to

• Sales tax
• Cash flow statement
• Royalty reports and honoraria processing
• Collection goals and status
• Monthly deferrals
• Invoicing, subscription renewals, and other routine customer related processes related to collection of money where not automated.
• Status of assigned projects and responsibilities
• Contributes to monthly department core management report

5% - OTHER DUTIES AS ASSIGNED

• Prepare reports and summaries for management as requested.
• Assist team members as assigned.
• Participate in team meetings
• Attend live events to assist with registration as needed.
• Participate in customer research as assigned. Track and report results.
• Perform other related duties as assigned.
• Serve on ICLE teams.