Accounts Clerk (Utility)

at  City of Kawartha Lakes

JOB BRIEF

Responsible for general accounting duties including: data input, journal entries, reconciliation and report preparation.
Employment Status:

JOB DESCRIPTION

• Schedule appointments with the public and water meter reading staff for property visits and to obtain meter readings in a timely manner for billing
• Accurately input meter readings for various water and wastewater billing systems while maintaining the established meter reading cycle
• Work with the general public to resolve account inquiries or disputes, and notify when accounts are past due and monitor receivables status reports
• Prepare billing for residential and commercial customers, including final bills as required
• Analyze, input data, update, and review the general ledger of all account adjustments, as well as for related journal entries for the particular area (ie. Utility Billing, Tax Accounting, etc.)
• Provide information in response to requests from the public and provide information requiring varying degrees of research and personal contact relating to division invoices in both written and verbal forms.
• Keep accurate records of customer conversations for future reference
• Post payments, accruals, documents, etc. to various computer systems
• Update and maintain various lists, databases and reports to ensure accurate information for various purposes
• Maintain paper and electronic filing systems in compliance with records management and file standards policies, procedures and directives of the City of Kawartha Lakes, and may act as records liaison for the department
• Process in person account inquires and payments
• Prepare correspondence and letters in response to various customer service related situations
• Provide backup for other clerical positions in the office as required
• Perform other related duties as assigned

SKILLS/EDUCATION REQUIRED

• Secondary School Diploma, with additional education related to accounting or municipal finance
• Minimum 2 years of related progressive experience, preferably in a municipal environment
• Working knowledge and understanding of municipal legislation in relation to the duties assigned
• Working knowledge of general accounting and banking functions
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
• Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
• Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
• Excellent written communication skills with attention to detail and accuracy
• Excellent organizational and administrative skills with the ability to work independently and in a team environment
• Ability to demonstrate initiative consistently with commitment to quality improvement
• Demonstrated ability to understand and abide by municipal policies and procedures
• Demonstrated proficiency in Microsoft Office, the internet, and any other related software
• Upon a conditional offer of employment, a Criminal Record Check will be required

Please refer the Job description for details