Accounts Helpdesk Assistant

at  Irwin Mitchell

We’re a national law firm with a local reach. Our philosophy is ‘we’re legal and financial experts that care’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We’re always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to one of our Talent Acquisition team for more information.

YOUR ROLE AND WHAT YOU’LL BE DOING

Working as an Accounts Helpdesk Assistant, you’ll be responsible for supporting our internal clients and processing transactions in line with documented procedures and to agreed SLA’s, ensuring that transactions are compliant with Irwin Mitchell’s policy and the Solicitors Accounts Rules.

WHAT YOU’LL BE DOING

• Taking Credit Card payments from clients over the telephone and posting them to our Financial Management system, 3e.
• Checking that cheques are banked within two days and highlighting where breaches are occurring.
• Sorting post and scanning to departments
• Obtaining signatures on the cheque report
• Understanding the roles of colleagues in all areas of Financial Operations, recognising the end-to-end processing of transactions to be able to work flexibly and deal with, or refer queries in a timely manner.
• Processing transactions relating to legal matters as requested by case handlers.
• Use judgement to escalate any issues appropriately to the Team Leader.
• Expenses
• Matter Maintenance
• Compliance Reports