Accounts Payable Representative III

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Customer Service and Troubleshooting functions belong to the Global Business Services - Procure to Pay (P2P) organization. This position is in charge of providing resolution to all assigned incoming cases on a quickly and accurately manner, demonstrating knowledge of the end-to-end process with utmost focus on customer service.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require a sophisticated level of independent work, judgment, and/or decision-making.

BASIC REQUIREMENTS

• Professional Technician or university high school student in Accounting, Finance or Business Administration.
• Proven ability in accounts payable, procurement or customer service.
• Shared Service Centers experience is desirable.
• B2 level of English. Proficient in English written and spoken.
• Intermediate in MS Office: Excel, Word, Power Point.
• ERPs experience (Oracle, SAP, JDEdwards, Mainframe).

• Delivers customer service and issue resolution to our internal customer problems;coordinate different cases across departments; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
• Ensures that documents are processed accurately and timely; maintains data tracking logs for metrics, production and compliance reporting; verifies the accuracy of supporting documentation used in exceptions
• Contributes on quality control by reviewing documentation for accuracy and ensuring adherence to legal and regulatory requirements; raises any quality issues or concerns to management by identifying data trends and system/process issues, and communicates successfully with relevant parties. Also actively gives suggestions for process improvement and conducts quality checks on processed documents.
• Completes assigned work and priorities using policies, data and resources; collaborating with managers, co-workers, internal clients and others involved in the processes.
• Adheres to company policies, procedures, and standards of ethics and integrity by implementing relevant action plans.
• Encourages open communication through the open-door policy and consistently applies these guidelines in the execution of processes.
• Maintains involvement and communication through phone, email, chat with internal customer and suppliers.
• Seeks out ways to improve and enhance department processes, aiming for continuous improvement and the implementation of effective strategies.
• Provides support and makes any other request that is required by the company’s needs.