Accounts Payable Representative III

at  Thermo Fisher Scientific

Lagunilla, Provincia de Heredia, Costa Rica -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Dec, 2024Not Specified29 Sep, 2024N/AMainframe,Excel,EnglishNoNo
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Description:

POSITION SUMMARY:

The Customer Service and Troubleshooting functions belong to the Global Business Services - Procure to Pay (P2P) organization. This position is in charge of providing resolution to all assigned incoming cases on a quickly and accurately manner, demonstrating knowledge of the end-to-end process with utmost focus on customer service.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require a sophisticated level of independent work, judgment, and/or decision-making.

BASIC REQUIREMENTS

  • Professional Technician or university high school student in Accounting, Finance or Business Administration.
  • Proven ability in accounts payable, procurement or customer service.
  • Shared Service Centers experience is desirable.
  • B2 level of English. Proficient in English written and spoken.
  • Intermediate in MS Office: Excel, Word, Power Point.
  • ERPs experience (Oracle, SAP, JDEdwards, Mainframe).

Responsibilities:

  • Delivers customer service and issue resolution to our internal customer problems;coordinate different cases across departments; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
  • Ensures that documents are processed accurately and timely; maintains data tracking logs for metrics, production and compliance reporting; verifies the accuracy of supporting documentation used in exceptions
  • Contributes on quality control by reviewing documentation for accuracy and ensuring adherence to legal and regulatory requirements; raises any quality issues or concerns to management by identifying data trends and system/process issues, and communicates successfully with relevant parties. Also actively gives suggestions for process improvement and conducts quality checks on processed documents.
  • Completes assigned work and priorities using policies, data and resources; collaborating with managers, co-workers, internal clients and others involved in the processes.
  • Adheres to company policies, procedures, and standards of ethics and integrity by implementing relevant action plans.
  • Encourages open communication through the open-door policy and consistently applies these guidelines in the execution of processes.
  • Maintains involvement and communication through phone, email, chat with internal customer and suppliers.
  • Seeks out ways to improve and enhance department processes, aiming for continuous improvement and the implementation of effective strategies.
  • Provides support and makes any other request that is required by the company’s needs.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Diploma

Accounting finance or business administration

Proficient

1

Lagunilla, Provincia de Heredia, Costa Rica