Accounts Payable Service Desk Analyst (M/F/D) - Temporary Role

at  Essity

WHO YOU ARE:

• Bachelor’s degree in Finance or equivalent fields.
• Minimum 3 years’ experience in an accounts payable and/or service desk role strongly preferred.
• Have hands-on experience with systems such as SAP, Invoice Track, Office 365, and ticketing tools, demonstrating technical proficiency.
• Bring a spirit of collaboration, a polite and positive attitude, and a knack for solving problems with creativity and care. Embrace a service-oriented mindset and the ability to see the big picture, driving meaningful change and contributing to long-term success.
• Fluent in English - All Applicants are requested to deliver their CV in English language.

ACCOUNTS PAYABLE SERVICE DESK ANALYST (M/F/D) - TEMPORARY ROLE

It’s an exciting time to be part of our collaborative inclusive team. Come and join our Global Business Services team on our journey to improve the well-being of millions. Together we can make a difference!

ABOUT THE ROLE:

This is a temporary position to cover a maternity leave. Step into a role where every interaction makes an impact. As a Service Desk Analyst, you’ll be at the heart of our operations, providing essential first-line support while gaining a 360º view of our business. This is your chance to collaborate across teams, navigate diverse challenges, and become a key player in driving seamless solutions for stakeholders worldwide. If you’re passionate about problem-solving, eager to understand how businesses operate from all angles, and ready to help shape a culture of excellence, this is the opportunity for you.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

WHAT YOU WILL DO:

• Develop and execute the service desk function for GBS SAS globally, collaborating with service line operations teams to ensure seamless implementation and delivery.
• Use in-depth knowledge of all processes within the service line to implement effective solutions that meet and exceed stakeholder needs.
• Manage and resolve customer requests and “unstructured” tickets (with no defined resolving team) within agreed timelines, ensuring prompt and efficient support.
• Resolve “within scope” tickets leveraging personal expertise and shared knowledge, as defined by the Service Excellence and Service Desk Managers.
• Act as an ambassador for the internal service management system and other tools, promoting best practices and effective utilization.
• Contribute to the development and implementation of new service management technologies, tools, and processes, including automation opportunities.
• Foster collaboration across organizational units, ensuring effective communication with customers and key stakeholders within the matrix and wider organization.
• Drive continuous improvement by collecting, transferring, and utilizing knowledge to enhance services and solutions.