Accounts Programs Manager

at  Apple

SUMMARY

Posted: 9 Aug 2024
Role Number:200534774
The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. As an Account Programs Lead you will be the stitcher delivering and innovating multiple Apple programs across Telco, Retail and SMB routes to market, working with diverse stakeholders ranging from the Shop Floor and Call Centres, to HQ account teams and C-suite.

DESCRIPTION

We are here to grow Apple’s Consumer business through partnering with our Retail & Telco channel resellers, partners and carriers. The Account Programs Lead will be responsible for all given activity in defined accounts, whether that be People, Training, Technology, or Fixture Programs ensuring the successful execution of Apple’s overarching programatic strategy as defined by our World Wide teams in collaboration with the country sales organisation. To realise this goal, we build relationships, develop partner capabilities and programs-at all levels from tactical to strategic. We collaborate closely with internal and external partners to create plans that scale the sales channel and aid ownership of the Apple ecosystem. You will regularly analyse and present our Programs impact both internally and externally. Customer, partner and team relationship In this strategic role and in addition to the day-to-day activities, the role will also manage key senior stakeholder relationships within our Program Partners organisations. The role will see you as a business partner to our Sales Account Executives and the sole point of contact for all programmatic elements for your accounts. In order to be successful in the role, you will collaborate with Technology Lead, the People Programs Lead, and wider Training function in addition to the Sales Account Executives. The role is reporting to Field Sales Manager.. You will be responsible for working with and influencing key stakeholder relationship’s within Apple’s SP&O, CEMEIA and, World Wide teams. The role is based in local Apple HQ and includes travel to our partners’ offices on a regular cadence. Strategy, solutions and results Proven ability to build, communicate and present strategic roadmaps to address current market challenges all the while analysing data and decisions to assess success. Provide overall support to the Account Executive for all programmatic pillars ensuring they are delivered to Apple’s exacting standards across People, Technology, Training, Fixture, Maintenance, Merchandising, or Audit compliance. Working with our Central operations team to ensure compliance of all programmatic pillars are met and within a timely manner. Provide weekly, monthly, quarterly updates on the progress of execution vs. plan. Sales data analytics to help inform future programmatic investment decisions.

• Proven project management experience in large organisations.Proven ability to work cross-functionally with a large volume of stakeholders including experience at senior level, managing upwards and influencing in a complex fast moving organisations.

PREFERRED QUALIFICATIONS

• 8-12 years of experience leading Channel Sales Programs; or similar experience having managed programs or projects for businesses, that balanced delivering on short-term goals, while creating sustainable value for customer, reseller and partner demand for the future.

• Proven project management experience in large organisations.Proven ability to work cross-functionally with a large volume of stakeholders including experience at senior level, managing upwards and influencing in a complex fast moving organisations