Accounts Receivable Administrator

at  FirstService Residential

EDUCATION & EXPERIENCE

• Bachelor’s degree required. Preferably accounting or finance.

KNOWLEDGE, SKILLS & PROFICIENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• 1-2 years of relevant accounts receivable experience preferred.
• Advanced knowledge of Microsoft Excel preferred.
• Excellent customer service skills and ability to multi-task in a fast-paced environment.
• Experience with a high work load volume while also knowing when to ask for help and ask questions when the information is unfamiliar.
• Yardi Voyager experience preferred.
• Windows knowledge a plus.
• Strong organizational and communication skills is a must.
• A high level of energy and a strong bias to service excellence and getting things done with a sense of urgency.
• Possesses personal and professional integrity.
• Ability to work well in a team environment as well as independently.
• Diligent and self-motivated.
• Strong analytical skills.
• A self-starter who leads by example and who is respected by all levels of employees.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

ESSENTIAL DUTIES & RESPONSIBILITIES

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Process a variety of resident charges, credits and payments for a portfolio of 25-40 residential buildings, including commercial units.
• Review and monitor all account receivables for the assigned portfolio of properties.
• Review and Post ClickPay lockbox batches, physical checks and any other income received for the assigned portfolio of properties into the appropriate accounting software.
• Deposit physical checks and any other income received for the assigned portfolio of properties into the appropriate properties’ bank account(s).
• Work together with properties’ financial analysts, accounts payable and client payroll departments to ensure cash management of properties is accurate and properly reported.
• Work closely with the leasing department to obtain necessary documents regarding change of unit ownership, first month’s rent, new and additional security deposits.
• Process all building security deposits and manage resident escrow sub accounts.
• Work closely with property managers for unit move outs and refunding security deposits.
• Work closely with Accounts Payable team to refund security deposits within a 14-day turnaround.
• Work closely with property managers in posting monthly late fees.
• Assist with all resident inquiries regarding charges, credits and payments.
• Respond to email inquiries in regards to all resident questions, issues, and concerns.
• Complete special projects as assigned by the Accounts Receivable Manager.

ADDITIONAL DUTIES & RESPONSIBILITIES

• Conducts business at all times with the highest standards of personal, professional and ethical conduct.
• Performs or assists with any operations as required to maintain workflow and to meet schedules. Notifies supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensures all safety precautions are followed while performing the work.
• Follows all policies and Standard Operating Procedures as instructed by Management.
• Performs any range of special projects, tasks and other related duties as assigned.