Accounts Receivable Analyst

at  DocuSign

COMPANY OVERVIEW

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Responsibilities:

• Take responsibility for customer collections for the EMEA region
• Monitor aged balances for assigned geographies
• Engage with customers to collect overdue balances
• Where issues are identified that are impacting collections, work with internal and external stakeholders to resolve issues in a timely fashion
• Manage refunds, account adjustments, and write offs in accordance with company policies
• Where necessary work to reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Maintain acceptable performance against established department metrics on a consistent basis
• Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned