Accounts Receivable Analyst

at  The University of Chicago

Department
BSD UCP - Revenue Cycle - Cash Application
About the Department
The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprises the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, which is a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University’s main campus in Hyde Park, ten minutes south of downtown Chicago. BSD’s patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG). The University of Chicago Physicians’ Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable collection and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.
Job Information
Job Summary:
Responsible for assisting the revenue cycle team by performing one or more aspects of routine physician revenue cycle billing. Communicate and work with the University and UCM department, patients, payers and other external entities to obtain the necessary information to process claims, collect cash, and reduce AR.

Responsibilities:

• Serve as Cash Application and Credit Resolution Team Lead.
• Train new employees and review workflows with current employees.
• Work with Manager/Business Analyst to maintain and update workflows, training documents, and procedures.
• Review and correct potential payment posting issues identified by the follow up staff.
• Review and correct/resolve patient escalated issues.
• Review and educate team on how to handle problematic accounts.
• Ensures all eligible payments, denials, and correspondence received are posted correctly and timely. This includes manual lockbox and ACH payments.
• Perform revenue cycle activities to resolve the account balance, including, but not limited to manual payment/denial/correspondence posting, resolve remittance errors, complex Provider level adjustments (PLBs), credit balances, applying payments and adjustments to accounts.
• Responsible for following up with payors and/or vendor websites to obtain documentation not received with payment.
• Fills in as needed on daily inflow of work to accommodate staff absences.
• Correspond with internal and external constituents to obtain appropriate documentation and/or information in an effort to resolve the account.
• Responsible to make insurance follow-up phone calls to payers as well as update and process accounts/claims for submission to third party.
• Research missing payments via invoices routed to Epic WQs by follow up staff, including, but not limited to:
• Reviewing and understanding the cash receivables process.
• Reviewing and understanding how payments are posted within the Epic system.
• Accessing various insurance portals to review payment/denial details.
• Contacting various insurance vendors to locate/reissue checks sent to the incorrect location.
• Updating payment demographics with insurance vendors.
• Working within Clearing Accounts to identify payments that can be transferred to correct patient accounts.

Competencies:

• Ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team.
• Ability to interact and communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others.
• Ability to work with supervision to identify and describe work task priorities.
• Ability to recognize and resolve or refer problems and conflicts.
• Ability to negotiate and manage interpersonal communication effectively.
• Ability to understand medical terminology/documentation and basic documentation such as help screens and departmental handouts.
• Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
• Ability to solve problems independently with limited direction from the supervisor.

Additional Requirements
Education, Experience, or Certifications:

Education:

• High School Diploma required.

Experience:

• Previous experience with physician billing required.
• Previous Epic Experience preferred.
• Previous experience using electronic medical records systems preferred.
• Previous experience with diagnosis and CPT coding terminology required.
• Previous experience working with third party payor rules, procedures and policies in physician billing required.
• Medical terminology certification preferred.

Technical Knowledge or Skills:

• PC experience and MS Office (Word and Excel) required.
• Ability to communicate effectively in English, both orally and in writing required.
• Ability to use or learn to use a range of position related software applications required.
• These may include standard software packages as well as networked systems, email, the internet and other types of information required.

Working Conditions and Physical Requirements:

• Office environment.

Pay Range:

• $22.52-$32.97 per hour

Required Documents:

• Resume

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
Yes
Requires Compliance with University Covid-19 Vaccination Requirement
No
Pay Frequency
Pay Range
Please refer to Additional Requirements to see the pay ranges
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Motor Vehicle Record Inquiry Required
No
Health Screen Required
No
Posting Date
2024-10-18
Remove from Posting On or Before
2025-04-18
Posting Statement:
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Affirmative Action/Equal Opportunity/Disabled/Veterans
and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the
University’s Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
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• Serve as Cash Application and Credit Resolution Team Lead.
• Train new employees and review workflows with current employees.
• Work with Manager/Business Analyst to maintain and update workflows, training documents, and procedures.
• Review and correct potential payment posting issues identified by the follow up staff.
• Review and correct/resolve patient escalated issues.
• Review and educate team on how to handle problematic accounts.
• Ensures all eligible payments, denials, and correspondence received are posted correctly and timely. This includes manual lockbox and ACH payments.
• Perform revenue cycle activities to resolve the account balance, including, but not limited to manual payment/denial/correspondence posting, resolve remittance errors, complex Provider level adjustments (PLBs), credit balances, applying payments and adjustments to accounts.
• Responsible for following up with payors and/or vendor websites to obtain documentation not received with payment.
• Fills in as needed on daily inflow of work to accommodate staff absences.
• Correspond with internal and external constituents to obtain appropriate documentation and/or information in an effort to resolve the account.
• Responsible to make insurance follow-up phone calls to payers as well as update and process accounts/claims for submission to third party.
• Research missing payments via invoices routed to Epic WQs by follow up staff, including, but not limited to:
• Reviewing and understanding the cash receivables process.
• Reviewing and understanding how payments are posted within the Epic system.
• Accessing various insurance portals to review payment/denial details.
• Contacting various insurance vendors to locate/reissue checks sent to the incorrect location.
• Updating payment demographics with insurance vendors.
• Working within Clearing Accounts to identify payments that can be transferred to correct patient accounts