Accounts Receivable Clerk

at  Family Insurance Solutions

Experience & Educational Qualifications

• Minimum 1 year of work experience in an accounting function at a small or medium size business
• If your specific allocation of duties requires it, must have a minimum of a Broker Level 1 License or be willing to obtain the license within the first 4 months of employment (cost covered by Family)
• University degree or College diploma in the field of accounting. Equivalent combinations of experience and education may be considered.
• Intermediate proficiency with Microsoft Excel and Word
• Able to solve problems by gathering and reviewing available information
• Able to explain and discuss complex information so that other individual(s) can understand it
• A solid understanding of generally accepted accounting principles
• Strong written and verbal communication skills and strong organizational skills
• Strong initiative and analytical approach
• Able to work effectively and harmoniously in a team environment with both internal staff and external business partners
• Professional, friendly and courteous in all interactions with customers and co-workers
• Perform well in a busy operation and remain calm under pressure
• Reliable, honest and demonstrated integrity in all business dealings
• Able to deal with confidential information with a high degree of diplomac

LOVE WHAT YOU DO

Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

WHAT CAN YOU EXPECT IN THIS ROLE?

Reporting to the Assistant Controller, Finance, the Accounts Receivable Clerk will perform a variety of accounting and administrative functions within the department.
The incumbent must possess strong customer service skills, be an effective team player, be detail-oriented, and maintain integrity in all dealings. The Accounts Receivable Clerk needs to easily learn new skills, be adaptive to change, as well as be analytical and decisive while working within the parameters of assigned authority.

RESPONSIBILITIES

Note: The job duties listed below will be shared among the employees holding similar positions. Cross-training will occur, and job duties may change from time to time.

Cash Management

• Prepare daily deposits for all bank accounts
• Resolve cheque queries and process stop payments
• Prepare monthly bank reconciliations for several of the company’s bank accounts

Accounts Receivable – Direct Bill

• Handle telephone inquiries from customers (policyholders) and insurance brokers
• Advise customers and brokers about corporate billing and payment policies and procedures
• Provide exceptional and professional customer service
• Coordinate payment arrangements with customers that are in delinquent status, ensuring the timely recovery of all outstanding amounts owing
• Generate and distribute payment overdue notices and collection letters
• Cancel policies for non-payment and send policy cancellation letters
• Process daily notifications of missed/rejected payments from our bank
• Receive payments and process deposits (cheques, EFT payments, credit card payments)
• Accurately document payments received on the company’s systems
• Investigate and resolve billing discrepancies or misapplied transactions
• Address disputes and provide necessary backup and documentation as required until the full debt is closed
• Build working relationships with internal departments to resolve customer billing disputes in a timely manner

Accounts Receivable – Broker Bill

• Receive, record and reconcile broker payment statements on an ongoing basis
• Follow up with brokers regarding outstanding payments and missing statements
• Prepare and post journal entries to record cash received and required adjustments
• Prepare the month end aging report
• Prepare the cash received summary report

Accounts Payable

• Verify, code and enter accounts payable invoices
• Process weekly accounts payable, daily claims cheques and US dollar payments
• Process commissions payable to brokers and follow up on outstanding items and adjustments
• File accounts payable records

General Ledger

• Post journal entries for daily cash deposits and receipts
• Complete assorted month end journal entries as required

Other

• Act as backup to other team members as required
• Prepare various reconciliations and working papers as required on ad hoc, monthly and yearly basis
• Periodic assistance in preparing for the company’s annual review
• Other accounting projects as required
• Other administrative duties as required

WHAT YOU BRING TO THE ROLE?

Experience & Educational Qualifications

• Minimum 1 year of work experience in an accounting function at a small or medium size business
• If your specific allocation of duties requires it, must have a minimum of a Broker Level 1 License or be willing to obtain the license within the first 4 months of employment (cost covered by Family)
• University degree or College diploma in the field of accounting. Equivalent combinations of experience and education may be considered.
• Intermediate proficiency with Microsoft Excel and Word
• Able to solve problems by gathering and reviewing available information
• Able to explain and discuss complex information so that other individual(s) can understand it
• A solid understanding of generally accepted accounting principles
• Strong written and verbal communication skills and strong organizational skills
• Strong initiative and analytical approach
• Able to work effectively and harmoniously in a team environment with both internal staff and external business partners
• Professional, friendly and courteous in all interactions with customers and co-workers
• Perform well in a busy operation and remain calm under pressure
• Reliable, honest and demonstrated integrity in all business dealings
• Able to deal with confidential information with a high degree of diplomacy

PAY RANGE FOR THIS ROLE IS $43,700 - $80,500

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company’s discretion and subject to individual and company performance.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

What’s in it for you?

• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.co