Accounts Receivable Clerk

at  PHSA

ACCOUNTS RECEIVABLE CLERK

Accounts Receivable
Burnaby, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of a complex health care environment and under general supervision, this position is responsible to perform a variety of accounts receivable duties. Receives and posts payments; prepares adjustments and journal vouchers, issues receipts. Prepares and posts bills. Reconciles and/or balances daily receipts and/or accounts to the general ledger. Maintains collection files; follows up on delinquent accounts. Prepares bank deposits. Runs and distributes system reports. Maintains records, trust accounts, patient valuables and petty cash. Responds to inquiries. Investigates and clears discrepancies.

WHAT YOU BRING

Qualifications

• Grade 12, successful completion of a recognized accounting course and two years recent, related experience or an equivalent combination of education training and experience.
• Ability to keyboard at 40 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to organize work.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

WHAT WE DO

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

• Bills self-pay patient, out-of-province, WCB and similar sundry accounts; posts billing information such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger.
• Receives payments; enters information into cash receipts journal, balances and summarizes journal and receivable accounts; matches and checks payments received against invoices and posts from journal to accounts receivable ledger.
• Processes patient charges; checks that Admitting Discharge Transfer is accurate in establishing patient’s financial responsibility, reviews codes to ensure that patient has been classified correctly, adjusts financial class grading of patient accounts when necessary or inputs patient charges into billing system; verifies data is entered correct.
• Enters submissions and resubmissions such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC and LTC charges. Distributes as appropriate.
• Verifies invoices, statements and outpatient charge vouchers, admission and separation histories, etc. against source documents. Investigates discrepancies; contacts patients, relatives, social workers, immigration officers and/or applicable hospital staff for missing data ensure accuracy.
• Reconciles designated accounts; matches to payments received, refunds and invoices issued; identifies and investigates discrepancies. Prepares adjustment information such as vouchers and credit balance refunds to resolve.
• Selects accounts for collection; prepares listings and supporting documentation to transfer delinquent accounts to collection agencies. Maintains collection files; advises collection agency of payments and queries and provides additional information as required.
• Follows up on delinquent accounts; initiates and responds to correspondence and telephone contacts with patients, agencies and insurers. Traces accounts returned by Post Office.
• Issues receipts for cash transactions; prepares bank deposits, balances and maintains daily receipts, records, petty cash account, etc.
• Maintains extended care patient trust accounts; requests and receives deposits, processes charges and prepares patient trust account statements as required.
• Updates patient agency information such as adjusting responsibility of payment information and lists of patients receiving outside services.
• Runs system reports such as Master Log, Weekly Billing Month-end reports on a regular basis; enters required system commands and distributes reports.
• Receives patient valuables; verifies contents of valuable envelopes and releases to patient on discharge according to PHSA policies and procedures.
• Responds to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.
• Provides coverage and training at hospital sites throughout the lower mainland as required.
• Performs other related duties as required.