Accounts Receivable Collections – Senior Process Associate – Italian – Hybr

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Accounts Receivable Collections – Senior Process Associate – Italian – Hybrid Bucharest

General responsibilities

• Bank statements, Remittance advices
• Investigating and identifying details for the amounts received
• Refund the CN based on the credit policy rule and customer sign off
• Coordinating query resolution/dispute management:
• Telephonic and written communication with the customers
• Telephonic and written communication with the rest of the departments
• Provide to AR team manager or customer several reports on the AR activity based on the request
• Attend weekly cash calls with process owners where is applicable
• Coordinating query resolution/dispute management:
• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition
• Deliver the required data for audit purposes
• Ensure critical metrics are met and service is delivered to end users as expected
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Follow up on accounts and on disputed items
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
• Issuing, checking and sending dunning letters/Collection letters
• Maintaining customer master data (new customer set up/ changes, etc)
• Making the accounting process controls established through the internal policies (SOX)
• Perform customer account reconciliation/ bank reconciliation
• Provide copies of invoices/credit notes to the customer when requested
• Provide required monthly reports
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises
• Reporting periodical/on the spot regarding the activity process indicators
• SOP creation and updating
• Support ad hoc requests from Business group and local units.

Qualifications we seek in you!

Minimum qualifications

• Accounting knowledge – basic level (would be a plus);
• Advanced level of Italian

Preferred qualifications
University student/ graduate (Economic studies - may be an advantage)
SAP knowledge (represents an advantage);

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 22, 2024, 1:30:40 PM
Unposting DateNov 22, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Tim

• Bank statements, Remittance advices
• Investigating and identifying details for the amounts received
• Refund the CN based on the credit policy rule and customer sign off
• Coordinating query resolution/dispute management:
• Telephonic and written communication with the customers
• Telephonic and written communication with the rest of the departments
• Provide to AR team manager or customer several reports on the AR activity based on the request
• Attend weekly cash calls with process owners where is applicable
• Coordinating query resolution/dispute management:
• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition
• Deliver the required data for audit purposes
• Ensure critical metrics are met and service is delivered to end users as expected
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Follow up on accounts and on disputed items
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
• Issuing, checking and sending dunning letters/Collection letters
• Maintaining customer master data (new customer set up/ changes, etc)
• Making the accounting process controls established through the internal policies (SOX)
• Perform customer account reconciliation/ bank reconciliation
• Provide copies of invoices/credit notes to the customer when requested
• Provide required monthly reports
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises
• Reporting periodical/on the spot regarding the activity process indicators
• SOP creation and updating
• Support ad hoc requests from Business group and local units