Accounts Receivable Collections Specialist

at  Hootsuite

We are looking for a Collections Specialist to help us with the collection process of our customers worldwide, working closely with our customers, Account Executives, Customer Success Managers and Billings. In addition, you will assist in facilitating the onboarding of customers, billing set-up and cash applications in a constantly changing environment with the goal of reaching established targets and results. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the Manager, Accounting Operations.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
  In all we do, our six guiding principles light the way:
  Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
  One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
  Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
  Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
  Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
  Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
  Accommodations will be provided as requested by candidates taking part in all aspects of the selection process

• Establish relations with customers to collect payment while maintaining quarterly targets
• Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
• Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers
• Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
• Efficiently communicate with Hootsuite’s billing department
• Review amounts recommended to be uncollectible
• Manage reconciliation of accounts and customer records
• Support the Sales Organization with onboarding of new customers